Last updated: 06/11/2025

At Gingerlilies we are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

About Us
Gingerlilies
PO Box 14179, TD7 9AN, United Kingdom
Website: www.gingerlilies.co.uk
Email: info@gingerlilies.co.uk

Information We Collect
We collect the following personal data to provide and improve our products and services:

• Name, postal address, email address, and telephone number
• Payment information (processed securely by third-party payment providers, we do not store your card details)
• Transaction information including your orders and purchases
• Online identifiers such as IP address and browser information when you visit our website
• Marketing preferences if you opt-in to receive updates

How We Use Your Data
We use your personal information to:

• Process and fulfil your orders online
• Manage payments securely via our trusted payment providers
• Communicate with you regarding your orders, queries, or marketing if consented
• Improve our website and customer experience
• Comply with legal and regulatory obligations

Legal Bases for Processing
We process your data based on:

• Performance of a contract (to fulfill your purchase)
• Consent (for marketing communications)
• Compliance with legal obligations

Data Sharing
We only share your data with:

• Payment processors to handle card payments
• Delivery services to fulfil your orders
• IT service providers who support our website and data security
  We do not sell your data to third parties.

Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Data Retention
We retain your personal data only as long as necessary for the purposes stated, including legal and accounting obligations.

Your Rights
You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or restrict processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences in your browser settings.

Changes to This Policy
We may update this policy occasionally to reflect legal or operational changes. We will notify you of significant changes by posting a notice on our website.

Contact Us
For any questions about your data or this policy, please contact us at info@gingerlilies.co.uk.